Customer de-escalation training is critical for any position in customer service. This instructional video serves as a new employee orientation for best practices in customer de-escalation!

Tools used: Vyond.

Google Classroom is a user-friendly LMS platform. This instructional video explains the process of joining a class through the use of a class code!

Tools used: WeVideo, Canva, Screencast-O-Matic.

Effective communication between a mentor and mentee is fundamental to the success of a mentoring relationship. This one page document highlights CERRA's Coaching Dialogue Protocol.

Tools used: Canva.

This is one of the eLearning resources that I designed to adapt to virtual learning during COVID-19. Students were able to easily access assignments, activities, and supplemental resources from this page.

Tools used: Google Classroom, Canva.